Refund policy

We want you to be happy with what you bought. If you're not, here's exactly where you stand.

Something wrong with your order?

If your item arrives damaged, faulty, misprinted, or it's simply not what you ordered, contact us within 30 days of delivery at info@omnishop.au with your order number and a photo. We'll replace it or refund you, whichever you prefer. You won't pay anything, and in most cases we won't ask you to post it back.

If a problem shows up later than 30 days, still tell us. Your rights don't expire at thirty days and neither does our interest in getting it right.

Changed your mind?

You have 30 days from delivery to request a return for any reason. The item needs to come back unworn, unwashed, and in the condition you received it. You cover the return postage; we refund the price you paid for the item.

Email info@omnishop.au with your order number first. We'll confirm the return and give you the address. Parcels sent back without arranging it first can't be processed, because we won't know whose they are.

Wrong size?

That counts as changing your mind, so the same terms apply. Please check the size guide on the product page before ordering — our items are printed for you individually, so a size swap means posting one back and buying another, and we'd rather you got it right the first time.

If you're in the European Union

You have a legal right to withdraw from your purchase within 14 days of receiving it, for any reason and without giving one. This applies to everything we sell, including discounted items. To withdraw, email us at info@omnishop.au with your order number and tell us you're withdrawing — that's all it takes, and we'll confirm it back to you in writing.

You may examine and try on the item as you would in a shop. If you handle it beyond that and its value is reduced, we may reduce your refund accordingly. You pay the cost of returning the item. We'll refund you within 14 days of being told you're withdrawing, though we may wait until we've received the item or you've shown us it's been sent.

Separately, EU law gives you a two-year guarantee that goods conform to what was described. That's in addition to the 14-day right, not instead of it.

If you're in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.

Nothing in this policy limits those rights, and they apply to discounted items exactly as they do to full-price ones.

Refunds

Once we've received your return, or agreed a refund without one, we'll refund your original payment method within 10 business days. Your bank may take a few days more to show it. If it's been more than 15 business days since we confirmed your refund and you haven't seen it, email us and we'll chase it.

We refund the price of the item. Original shipping isn't refunded unless the return is our fault, in which case everything is.

Exchanges

The fastest route is to return the item and place a new order — it means your replacement ships immediately rather than waiting on a parcel crossing the country.

Return address

Email us first at info@omnishop.au with your order number. We'll approve the return and send you the address to post it to, along with what to write on the parcel.

We don't publish the address, because a parcel that arrives without us expecting it can't be matched to an order — and an unmatched return is one we can't refund.

Who we are

KEK 777 is operated by Business Marketing Systems Pty Ltd (ACN 139 675 559, ABN 25 139 675 559), trading as KEK 777. Registered office and correspondence address: Level 1, 63-73 Ann Street, Surry Hills NSW 2010, Australia. Phone +61 3 9292 3777. Questions about any of this: info@omnishop.au.